Chamedoun is committed to protecting your privacy and the security of your information. This document explains what information we collect, how we use it, and how we protect it.
Personal Information (Required)
Full Name: To identify you on the platform
Mobile Number: For authentication and communication
Email Address: For notifications and account recovery
National ID: For identity verification and user authenticity
Identity documents such as birth certificate, national ID card, or passport
Complete Address: For coordinating package delivery and pickup
Date of Birth: To ensure legal age (+18 years)
Travel Information (For Travelers)
Travel Origin and Destination: To display to package senders
Travel Date: For package delivery coordination
Luggage Capacity: To match with requests
Flight or Travel Ticket: To verify actual travel (mandatory)
Package Information (For Senders)
Package Type and Description: To inform traveler
Weight and Dimensions: For cost calculation
Delivery Address: For coordination with traveler
Financial Information (Confidential)
Banking Information: For receiving and sending payments (never shared with users)
IBAN Number: For depositing traveler income
Card Number: For financial transactions
Additional Information (Optional)
Profile Picture: To increase user trust
Bio Description: For better self-introduction
For Travelers (Public)
â Your full name
â Profile picture (if available)
â User ratings and reviews
â Number of successful trips
â Travel origin and destination
â Travel date
For Senders (Only to traveler who accepted your request)
â Your full name
â Profile picture (if available)
â Package description
â Destination
â Required time
Limited Information (Only to accepted traveler)
âĸ Sender's contact number
âĸ Sender's complete address
âĸ Detailed package information
Confidential Information (Never Shared)
â Your banking information
â National ID and identity document images
â Your ticket image
â Password
â Verification code
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Identity Verification and Security
To ensure real user identities and prevent fraud
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Coordination and Communication
To establish communication between senders and travelers
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Financial Processing
To process financial transactions and payments to travelers
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User Support
To provide support services and resolve issues
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Service Improvement
To analyze and improve the quality of services provided
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Data Encryption
All sensitive information is encrypted using security protocols
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Secure Storage
Data is stored on secure servers with regular backups
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Limited Access
Only authorized personnel have access to personal user information
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Two-Factor Authentication
Option to enable two-factor authentication for enhanced security
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Chamedoun never sells your personal information to third parties!
â Sender's personal information is only shared with the accepted traveler
â Banking information is never shared with any user
â We are obligated to provide information in legal cases and at the request of judicial authorities
â We work with reputable payment services (bank gateways) for transaction processing
â We use secure cloud services for storage
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Access to Information
You can view all your stored information
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Edit Information
You can edit your information at any time
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Account Deletion
After identity verification and transactions, account deletion is not possible due to financial and legal requirements
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Withdraw Consent
You can withdraw your consent for using your information
âĸ We use cookies to improve user experience
âĸ We collect device information (type, operating system) for optimization
âĸ We analyze app usage statistics to improve services
âĸ You can control cookie usage in settings
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Identity verification is mandatory for all users. To use the platform, you must submit your identification documents.
âĸ Identity Documents: National ID card or passport (mandatory)
âĸ Selfie with document: For identity verification
âĸ For travelers: Flight or travel ticket (mandatory)
âĸ Identity verification is performed by our team
âĸ After identity verification and transactions, account deletion is not possible
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Chamedoun is designed only for individuals over 18 years old. Individuals under 18 are not allowed to use the platform.
âĸ This policy may be updated
âĸ Important changes will be notified via email and notifications
âĸ Continued use of the app means acceptance of changes
âĸ The last update date is displayed at the top of this page